About this policy
The Lucas Group Pty Ltd ACN 058 587 278 (“us”, “we”, or “our”) recognises the importance of your privacy and respects your right to control how your personal information is collected and used.
In this policy “Personal Information” means any information that may identify you, or by which your identity might be reasonably determined. The information you provide us may include, amongst other things, your name, address, email address, and phone number.
“Sensitive Information” means any information about an individual’s racial or ethnic origin, political opinions, memberships of a political organisation, religious belief or affiliation, philosophical belief, membership of a professional or trade association, membership of a trade union, sexual preference or practices, criminal record or health information.
To provide our services to you, we may collect Personal Information, such as your contact details, including your name, email address and contact phone number, your business or company name; your payment and billing information. We may also collect details of conversations we have had with you or any other information relevant to us.
We may collect Sensitive Information about you if you consent and it is reasonably necessary to provide our services to you. Sensitive Information may include your criminal history, health information, visa and immigration information, trade unions or memberships, employment history, references and performance records, aptitude results, disciplinary proceedings, insurance investigations and workplace incidents. We may also collect information we source about you which is available from the public domain (i.e. LinkedIn, Facebook and other social media sites, newspapers, journals, directories, etc.).
We automatically collect through our Site and Services, information that is often not personally identifiable, such as the website from which visitors came to our Site, IP address, browser type and other information relating to the device through which they access the Site. We may combine this information with the Personal Information we have collected about Customers.
Use & Disclosure
Personal information collected by us will generally only be used and disclosed for the purpose it was collected. This includes:
- Potential employment placement;
- Career guidance and planning;
- Your performance appraisal;
- Assessment of ongoing performance and suitability to the role;
- Any testing, checking or workplace assessments necessary to an employment placement;
- Establishing training needs;
- The resolution and investigation into any complaint made against you and your employment placement;
- Direct marketing to you.
The information you give us is used to provide you with a Service. Sharing of your personal information, such as your name and employment history are necessary to secure interviews with potential employers. We will always obtain your consent before providing any sensitive information such as police checks.
You are under no obligation to provide any personal or sensitive information to us, however, if you restrict us from collecting any of this information we may be limited with our capacity to find suitable work for you or continue with your application.
Your privacy is respected. We will not sell, rent or trade your Personal Information.
We may from time to time use personal information for another purpose where it would be reasonably expected by you or if permitted by the Privacy Act, including to provide our services, procuring advice from legal and accounting firms, auditors and other contractors and consultants or where required by law to disclose information.
We may also use and share aggregate or non-personally identifying information about Customers for market analysis, research, marketing or other purposes.
Access & Accuracy
We will respond to your request for Personal Information within a reasonable time. We reserve the right to charge an administration fee to cover the costs of responding to your request, for example, where Personal Information is held in security.
If required by law or where the information may relate to existing or anticipated legal proceedings, we may deny your request for access to your information. We will respond to your request, setting out the reasons for our refusal in writing.
Storage & Security
We will take reasonable steps to protect your personal information from misuse, loss, unauthorised access and modification or disclosure. We use commercially reasonable physical, technical and administrative measures to protect Personal Information that we hold, including, where appropriate, password protection, encryption, and SSL to protect our Site.
Despite taking appropriate measure to protect personal information used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. We cannot guarantee the security of any information transmitted to us via the internet and such transmission is at your risk.
If we no longer require the use of your personal information, we will take reasonable steps to destroy or permanently de-identify it.
You are solely responsible for the maintaining the secrecy of any passwords and other account information pertaining to our Platform, apps or services.
If we have reason to suspect a data breach has occurred, we will undertake an assessment in accordance with the Notifiable Data Breach Scheme. If we determine there has been an eligible data breach, we will notify you as soon as reasonably practicable.
An identifier is a unique number assigned to an individual to identify them. Identifiers include Medicare Numbers and Tax File numbers. We will not adopt as our own any identifier of you, or use or disclose an identifier of you which has been assigned by a government agency, unless permitted under the Act.
We may send you direct marketing emails and information about products and services that we consider may be of interest to you. These communications will only be sent via email and in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth) as you consented to upon registering for our Services. If, at any time, you would like to stop receiving these promotional emails, you may follow the opt-out instructions contained in any such email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails or promotions from us, we still may send you email about your account, your account or any Services you have requested or received from us, or for other customer service purposes. We do not provide your personal information to other organizations for the purposes of direct marketing.
We may transfer your Personal Information to organisations in other countries. Recipients may include our related entities or employees, external service providers such as administration providers or information technology providers such as cloud storage and data processing. We only transfer information where we reasonably believe that the recipient is legally or contractually bound to principles that are substantially similar to the Australian Privacy Principles.
GPO BOX 2944
Adelaide SA 5000
If you are not satisfied with our response you are entitled to contact the Federal Privacy Commissioner, by phoning 1300 363 992 or writing to the Director of Complaints, Office of the Federal Privacy Commissions, GPO Box 5218, Sydney NSW 1042.